Why does the chat say it doesn't know?

What the chatbot knows

The AI Central Tools chatbot is a RAG (Retrieval-Augmented Generation) bot grounded in:

• Our public documentation + this help center.
• The catalog of 330+ tools (descriptions, inputs, expected outputs).
• Recent blog posts.
• Pricing + feature pages.

What it does NOT know

• Your account-specific data (it can't see your saved outputs, billing details, or workflow history).
• Real-time events outside its training cutoff (use Live Trends for current X/Twitter data).
• Anything from before account creation (if you signed up yesterday, it can't tell you about runs from before yesterday — none exist).
• Future product features unless they're already published.

Why it says "I don't know"

This is good behavior, not a bug. We tuned the chatbot to err on the side of admitting uncertainty rather than hallucinating answers. If it doesn't have grounded sources, it says so.

What to do when it says I don't know

1. Rephrase your question. Be specific.

• Bad: "How do I make money?"
• Good: "How does the AICT affiliate program payout work?"

1. Try the help center search bar at top. It searches just this knowledge base.

1. For account-specific questions, check /account/ directly or contact support.

1. For future features, check the public roadmap or vote.

Confidence level

The chatbot displays a confidence indicator:

• 🟢 High confidence — strong source match.
• 🟡 Medium — partial match, verify with docs.
• 🔴 Low — admits uncertainty, suggests human support.

Improving the bot

See something the bot got wrong? Click 👎 on its response. We review weekly and update the underlying knowledge base — your feedback directly shapes accuracy.