How do I cancel my subscription?
Visit your account → Manage subscription → Cancel. Your access continues until the end of the current billing period; refunds within 30 days of your first payment (money-back guarantee).
Last updated: 2026-10-16
Steps to cancel
- Sign in and go to /account/subscription/.
- Click Manage subscription — opens the Stripe customer portal.
- Click Cancel plan.
- Confirm by typing "cancel".
- You'll receive a confirmation email within 5 minutes.
What happens after cancellation
- Until the end of your billing period: full access — Pro features keep working as if nothing changed.
- At period end: account drops to Free tier. 5 runs/day. Saved outputs and brand voice profiles remain accessible (read-only).
- No surprise charges. The cancellation prevents the next renewal.
Refunds
See Do you offer refunds?. TL;DR: full refund within 30 days of your first payment (money-back guarantee), no refund on renewals.
Pausing instead of cancelling
Pro and above can pause for 1–3 months instead. Click Pause in the customer portal. Pause is free; subscription resumes automatically. Useful for vacation, parental leave, or seasonal businesses.
Lost access right after cancelling?
You shouldn't — access continues to the end of the period. If you do, contact support and we'll restore it within 24 hours.
Re-subscribing
Welcome back any time. Your saved data, workflows, and brand voice profiles are preserved indefinitely on the Free tier.
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