고객 지원 이메일 템플릿 생성기

입력

지원 시나리오

기술 지원

업종

SaaS project management platform

브랜드 톤

empathetic and warm, technically credible

해결 유형

즉시 수정 가능

출력 (발췌)

Subject: We've fixed the sync issue on your account

Hi [Name], thanks for flagging this, and sorry for the disruption. We traced the problem to a stalled background sync on your workspace and have restarted it on our end. Your boards should now update in real time again. If you still see a delay, please refresh once and let me know. I've also added a monitor so we catch this faster next time.

입력

지원 시나리오

환불 요청

업종

e-commerce home goods

브랜드 톤

professional and efficient

해결 유형

정책 설명

출력 (발췌)

Subject: About your refund request

Hi [Name], thank you for reaching out. I've reviewed your order, and because it falls within our 30-day window and the item is unused, you're fully eligible for a refund. Once we receive the returned item, your refund of $[amount] will be processed to your original payment method within 5-7 business days. I've attached a prepaid return label to make it simple. Let me know if anything's unclear.

입력

지원 시나리오

고객 불만

업종

boutique hotel

브랜드 톤

gracious and sincere

해결 유형

사과 + 보상

출력 (발췌)

Subject: Our sincere apologies for your stay

Dear [Name], I'm truly sorry your room wasn't ready at check-in and that it affected your evening. That's not the welcome we promise. To make it right, I've applied a 25% credit to your stay and arranged a complimentary breakfast for the rest of your visit. I'd also love to personally ensure the remainder of your stay is everything it should be. Please ask for me at the desk.