Do you offer refunds?
Yes — full refund within 14 days of your first payment, no questions asked. Beyond that, we evaluate case-by-case for genuine issues.
Last updated: 2026-05-04
Standard refund window: 14 days
If within 14 days of your first paid charge you decide it's not for you, we issue a full refund. No justification required. Email [email protected] or click Request refund in your account.
After 14 days
We don't auto-refund renewals. However, we evaluate exceptional cases:
- You were charged for a tier you didn't intend (e.g. accidental upgrade, missed downgrade): pro-rata refund.
- Service outage that prevented you from using your subscription (>48 hours of major outage in a billing period): pro-rata credit.
- Billing system error (charged twice, charged after cancel): immediate refund + investigation.
What's not refundable
- API usage overages (consumed compute can't be returned).
- Marketplace tool variant purchases (digital goods, immediate access).
- Any charge older than 60 days (Stripe limits).
How long does it take?
- Card refunds: 5–10 business days back to your statement.
- PayPal: 1–3 business days.
- Stripe customer portal credit: instant for next billing period.
Process
- Email [email protected] with your account email + reason.
- We respond within 24h on business days.
- Approved refunds are processed immediately via Stripe.
- You'll get a confirmation email + Stripe receipt.
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