고객 온보딩 간소화
운영 담당자는 느리고 오류가 잦은 인계를 거의 즉각적인 워크플로로 압축하는 구체적 자동화 로드맵을 얻습니다.
입력 및 출력 미리보기
입력
- Process Description
- When a new client signs, sales emails the account manager, who manually creates a project in our tool, copies contract details into a spreadsheet, sends a welcome email, schedules a kickoff call, and creates login credentials. This takes about 3 days and involves 4 people.
- Pain Points
- too many handoffs, slow, details get lost between sales and account management
- Focus
- automation
출력 (발췌)
Your 3-day, 4-person handoff chain is mostly copy-paste work a system should do. Recommendations: 1) Trigger project creation automatically from the signed contract via a CRM-to-PM integration (Zapier/native), eliminating manual setup. 2) Auto-generate credentials and the welcome email on contract close. 3) Replace the spreadsheet with a single source of truth synced from the CRM. 4) Use a scheduling link to remove kickoff back-and-forth. Expected result: 3 days to under 4 hours, and handoffs from 4 people to 1 reviewer.