고객 불만 응답 생성기

입력

Complaint Text

My order was supposed to arrive 5 days ago and it's still not here. I needed it for a birthday and now it's too late. This is really frustrating and I want my money back.

Severity

serious

Desired Outcome

full refund

Brand Tone

empathetic and warm

출력 (발췌)

Hi [Name], I'm so sorry your order didn't arrive in time, especially for a birthday. That's genuinely disappointing and not the experience we want for you. I've gone ahead and issued a full refund to your original payment method; you'll see it within 5-7 business days. You're also welcome to keep the item if it arrives. I'd love a chance to make your next order right, so I've added a note to your account.

입력

Complaint Text

Your latest update broke the export feature. Every CSV I download is missing the last column. I've lost an hour re-doing reports and I rely on this daily.

Severity

moderate

Desired Outcome

fast fix and explanation

Brand Tone

professional and direct

출력 (발췌)

Hi [Name], thanks for the detailed report, and I'm sorry the last update disrupted your reporting. You're right: a change in the export module dropped the final column in CSV output. Our team has confirmed the bug and a fix is rolling out within 24 hours. In the meantime, exporting as XLSX preserves all columns as a workaround. I'll email you the moment the patch is live so you can resume your daily reports.

입력

Complaint Text

Tried this product based on the hype and it just doesn't work as advertised. The battery dies in two hours, not the 'all day' you promised. Very misleading.

Severity

escalated

Desired Outcome

replacement and apology

Brand Tone

humble and solution-focused

출력 (발췌)

Hi [Name], thank you for the honest feedback, and I'm sorry the battery hasn't lived up to what we promised. Two hours is far below spec, which tells me your unit may be defective. We'd like to send a free replacement right away and cover return shipping on the original. If the new unit doesn't deliver true all-day life, we'll refund you in full. Please reply with your order number and we'll get it moving today.