Chatbot-Gesprächsablauf-Generator

Eingabe

Use Case

Handle common account questions: password resets, billing changes, and bug reports. Should deflect simple tickets and only escalate complex ones.

Chatbot Purpose

support

Platform

Intercom

Num Paths

5

Fallback Behavior

transfer to a human agent and capture the issue summary

Ausgabe (Auszug)

Welcome: "Hi! What can I help with today?" [Reset password] [Billing] [Report a bug] [Something else]

Path A - Reset password: Bot sends secure reset link -> confirms success -> offers more help.
Path B - Billing: Bot asks plan vs payment -> routes to self-service portal.
Path E - Something else / no match: Bot collects a one-line summary, then transfers to a human agent in Intercom with full context attached.

Eingabe

Use Case

Qualify website visitors by company size and budget, book demos for good fits, and send a resource for everyone else.

Chatbot Purpose

sales

Platform

Drift

Num Paths

3

Fallback Behavior

collect email for a callback within one business day

Ausgabe (Auszug)

Greeting: "Looking to see [Product] in action?" [Yes, book a demo] [Just exploring] [Pricing question]

Path 1 - Demo: Ask team size -> ask timeline -> if qualified, open Drift calendar to book.
Path 2 - Exploring: Send the buyer's guide PDF, then offer to notify sales.
Path 3 - Pricing: Share tiers, then if no booking, collect email for a callback within one business day.

Eingabe

Use Case

Guide brand-new users through setting up their profile, creating their first project, and inviting a teammate.

Chatbot Purpose

onboarding

Platform

Tidio

Num Paths

3

Fallback Behavior

show FAQ link and offer to email the setup guide

Ausgabe (Auszug)

Kickoff: "Welcome aboard! Let's get you set up in 3 quick steps." [Start setup]

Step 1: Prompt to complete profile -> confirm.
Step 2: Walk through creating first project -> celebrate completion.
Step 3: Offer to invite a teammate -> send invite link.
If user goes quiet or asks something off-script: surface the FAQ link and offer to email the full setup guide.