الشركات الصغيرة
الرد على مراجعة بنجمتين دون أن تبدو دفاعيًا
ردود عامة على المراجعات تتحمّل المسؤولية وتُظهر دليل التغيير وتدعو للإصلاح
عرض معاينة الإدخال والإخراج
الإدخال
- نبرة العلامة التجارية
- honest, accountable, not corporate
- نص مراجعة العميل
- Setup was confusing and support took 3 days to reply. Almost cancelled. The product itself is fine when it works.
الإخراج (مقتطف)
**Reply:** Hi Marcus -- thank you for staying with us long enough to write this. The 3-day support delay is on us; we shipped a faster onboarding flow last week (90% of new accounts are now activated in under 10 minutes) and we're hiring two more support engineers this quarter. If you're open to it, I'd love a 15-min call to hear what specifically tripped you up on setup -- my calendar is in my profile. -- Anna, Head of CX.
