Kleinunternehmen
Reply to a 2-star review without sounding defensive
Public review replies that take accountability, show evidence of change, and invite repair
Vorschau von Eingabe und Ausgabe anzeigen
Eingabe
- Review Stars
- 2
- Review Text
- Setup was confusing and support took 3 days to reply. Almost cancelled. The product itself is fine when it works.
- Tone
- honest, accountable, not corporate
Ausgabe (Auszug)
**Reply:** Hi Marcus -- thank you for staying with us long enough to write this. The 3-day support delay is on us; we shipped a faster onboarding flow last week (90% of new accounts are now activated in under 10 minutes) and we're hiring two more support engineers this quarter. If you're open to it, I'd love a 15-min call to hear what specifically tripped you up on setup -- my calendar is in my profile. -- Anna, Head of CX.
