छोटे व्यवसाय
रक्षात्मक लगे बिना 2-स्टार रिव्यू का जवाब दें
पब्लिक रिव्यू जवाब जो जवाबदेही लेते हैं, बदलाव का सबूत दिखाते हैं, और सुधार के लिए आमंत्रित करते हैं
इनपुट और आउटपुट का पूर्वावलोकन देखें
इनपुट
- Brand Tone
- honest, accountable, not corporate
- Review Content
- Setup was confusing and support took 3 days to reply. Almost cancelled. The product itself is fine when it works.
आउटपुट (अंश)
**Reply:** Hi Marcus -- thank you for staying with us long enough to write this. The 3-day support delay is on us; we shipped a faster onboarding flow last week (90% of new accounts are now activated in under 10 minutes) and we're hiring two more support engineers this quarter. If you're open to it, I'd love a 15-min call to hear what specifically tripped you up on setup -- my calendar is in my profile. -- Anna, Head of CX.
