소상공인
방어적으로 들리지 않게 별 2개 리뷰에 답하기
책임을 지고 변화의 증거를 보이며 회복을 청하는 공개 리뷰 답변
입력 및 출력 미리보기
입력
- Review Stars
- 2
- Review Text
- Setup was confusing and support took 3 days to reply. Almost cancelled. The product itself is fine when it works.
- Tone
- honest, accountable, not corporate
출력 (발췌)
**Reply:** Hi Marcus -- thank you for staying with us long enough to write this. The 3-day support delay is on us; we shipped a faster onboarding flow last week (90% of new accounts are now activated in under 10 minutes) and we're hiring two more support engineers this quarter. If you're open to it, I'd love a 15-min call to hear what specifically tripped you up on setup -- my calendar is in my profile. -- Anna, Head of CX.
