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입력

Topic Info

Onboarding manual for new baristas at a 3-location specialty coffee shop. Cover opening/closing procedures, espresso machine operation, POS basics, food-safety handling, and customer-service standards. New hires have little prior cafe experience.

Audience

New baristas with no prior cafe experience

Manual Type

Employee

Format

Step-by-step

Include Assessments

Yes

출력 (발췌)

Section 3: Opening the Store. Step 1 — Disarm the alarm (code on your onboarding card) and switch on the espresso machine; it needs 20 minutes to reach pressure. Step 2 — Check the milk fridge temperature reads 1–4°C and log it on the Food Safety sheet. Step 3 — Calibrate the grinder: pull a test shot targeting 25–30 sec. Knowledge Check: "What is the correct fridge temperature range, and where do you record it?" Sets a repeatable, safe routine for every shift.

입력

Topic Info

Quick-start guide for support agents adopting a newly deployed internal CRM built on Salesforce. Cover logging in with SSO, creating and assigning cases, using saved views, and escalating tickets. Audience is non-technical and time-pressed.

Audience

Customer support agents

Manual Type

Software

Format

Quick Start

Include Assessments

No

출력 (발췌)

Quick Start: Your First Case in 5 Minutes. 1. Go to crm.internal/login and click "Sign in with SSO" — no separate password needed. 2. Click the blue + New Case button, top-right. 3. Fill Subject, Priority, and Customer, then Save. 4. Use the "My Open Cases" saved view (left sidebar) to track your queue. 5. To escalate, change Status to "Escalated — Tier 2" and @mention the lead. That's it — you're handling tickets.

입력

Topic Info

Safety manual for warehouse forklift operators at a regional distribution center. Must cover pre-operation inspection, load limits, pedestrian zones, and emergency shutdown. Needs to align with OSHA powered-industrial-truck requirements (29 CFR 1910.178).

Audience

Warehouse forklift operators

Manual Type

Safety

Format

Comprehensive

Include Assessments

Yes

출력 (발췌)

Section 2: Pre-Operation Inspection (required before every shift, per 29 CFR 1910.178). Inspect tires for damage, confirm horn and lights function, test brakes and steering, check hydraulic fluid, and verify the data plate load chart is legible. Never exceed the rated capacity shown on the plate. Tag out and report any defect immediately — do not operate. Knowledge Check: "Name three conditions that require you to remove a forklift from service."