SaaS subscription refund policy
A SaaS founder gets a clear refund policy that builds trust while protecting recurring revenue.
عرض معاينة الإدخال والإخراج
الإدخال
- Business Type
- SaaS subscription
- Refund Window
- 14 days from the start of a new billing cycle
- Eligibility Criteria
- First-time subscribers within the 14-day window. Account must not have exceeded fair-use API limits during the period.
- Process Description
- Email [email protected] with your account email and reason, or open a request from the in-app Billing page.
- Exceptions
- Renewal charges after the first cycle, custom enterprise contracts, and one-time setup fees are non-refundable.
الإخراج (مقتطف)
Refund Policy We offer a 14-day money-back guarantee to first-time subscribers, beginning at the start of your billing cycle. To qualify, your account must be within the 14-day window and must not have exceeded fair-use API limits. To request a refund, email [email protected] with your account email and reason, or open a request from the in-app Billing page. Please note: renewal charges, custom enterprise contracts, and one-time setup fees are non-refundable.