Генератор политики возврата
Создавайте прозрачные политики возврата с четкими критериями приемлемости, сроками, этапами процесса и обработкой исключений, которые защищают как бизнес, так и клиентов.
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Как использовать Генератор политики возврата
- Enter your business type for industry-appropriate policy language and terms.
- Specify your refund window — the time limit after purchase when refunds are accepted.
- List the conditions customers must meet to qualify for a refund.
- Describe your refund request process so the policy includes accurate instructions.
- Add any exceptions or non-refundable items to set clear expectations.
Сценарии использования
Create a refund policy for a new SaaS product or online service
Write a refund policy that reduces chargebacks and payment disputes
Draft subscription-specific refund terms for recurring billing products
Generate a refund policy for digital products, courses, or downloads
Советы для достижения лучших результатов
- A clear refund policy actually increases sales — customers buy with more confidence when they understand the terms.
- Include the summary table at the top of your policy page — most visitors want the key facts fast.
- Address chargebacks proactively in your policy — encouraging direct contact first reduces dispute rates significantly.
- Have a legal professional review the policy for your jurisdiction before publishing.
- Link to your refund policy from checkout, order confirmation emails, and your FAQ page.
Часто задаваемые вопросы
Is this refund policy legally enforceable?
The generated policy follows common business practices and legal frameworks. However, refund laws vary by jurisdiction (EU has stronger consumer protection than the US, for example). Always have a legal professional review it.
What's the difference between a return policy and a refund policy?
A return policy covers sending physical products back. A refund policy covers getting money back. For physical product businesses, you need both. For digital/SaaS businesses, you typically only need a refund policy.
Should SaaS companies offer refunds?
Most SaaS companies offer refunds within a trial period or the first 14-30 days. After that, subscription cancellation (no refund for remaining period) is standard. The AI tailors terms to your business type.
How do I reduce chargebacks?
The generated policy includes a 'Chargebacks & Disputes' section that encourages customers to contact you first. Making refunds easy and clearly documented reduces the motivation to file chargebacks.
Can I have different refund terms for different products?
Yes. Run the tool for each product category with different eligibility criteria and exceptions. Many businesses have a general refund policy with product-specific addendums.
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✍️ Prompt Library
Ready-to-use prompts — click "Use This" to auto-fill the tool
Write 5 canned responses for common support queries about [product type]: billing, password reset, feature questions, bug reports, cancellations.
Create a troubleshooting guide for [product issue]. Step-by-step, beginner-friendly.
Draft a customer apology email for [type of issue] with a resolution and goodwill gesture.
Write escalation guidelines for a support team handling [product]: when to escalate, to whom, and response SLAs.
Create a customer satisfaction survey (CSAT) with 8 questions for a [support channel].
