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Customer Support

Customer Satisfaction Survey Generator

Create targeted CSAT surveys with the right question types, scales, and flow to measure customer satisfaction and drive actionable insights.

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Customer Satisfaction Survey Generator builds professionally designed surveys for any product or service. Choose from short pulse checks to comprehensive assessments — with rating scales, multiple choice, and open-ended questions strategically ordered to maximize completion rates and generate actionable feedback data.

✓ Free to use — no signup, no credit card.

Small Business

Post-purchase feedback survey

A delivery business can capture fresh, actionable feedback right after the moment that matters most.

See input + output preview

Input

Survey Purpose
post-purchase feedback on the buying experience
Product Service
Acme Delivery Service
Survey Length
short-5q
Question Types
mix
Timing
24 hours after delivery

Output (excerpt)

1. How satisfied were you with your recent Acme Delivery order? (1-5)
2. Did your order arrive on time? (Yes / No / Early)
3. How would you rate the condition of your items on arrival? (1-5)
4. How likely are you to order again? (1-5)
5. Anything we could do better? (open-ended)

Thank you! Your feedback shapes how we serve you next time.
Marketers

Churn-prevention check-in

A retention marketer can identify at-risk subscribers early and intervene before they cancel.

See input + output preview

Input

Survey Purpose
churn prevention for at-risk subscribers
Product Service
CloudSync Pro
Survey Length
medium-10q
Question Types
rating
Timing
for subscribers with low usage over the last 30 days

Output (excerpt)

1. How valuable is CloudSync Pro to your daily workflow? (1-5)
2. How easy is it to accomplish your core tasks? (1-5)
3. How well does it meet your expectations? (1-5)
4. How would you rate our support? (1-5)
5. How likely are you to renew? (1-5)
...
10. How likely are you to recommend CloudSync Pro? (0-10)

Responses flag accounts scoring under 3 for proactive outreach.
Small Business

Post-support-ticket satisfaction survey

A small business can track CSAT per support interaction and coach agents with concrete scores.

See input + output preview

Input

Survey Purpose
measure satisfaction after a support interaction
Product Service
TechSupport Plus
Survey Length
short-5q
Question Types
rating
Timing
immediately after support ticket closure

Output (excerpt)

1. How satisfied are you with how we resolved your issue? (1-5)
2. Was your issue fully resolved? (1-5)
3. How knowledgeable was our support agent? (1-5)
4. How quickly did we respond? (1-5)
5. How likely are you to recommend our support? (0-10)

Thanks for helping us improve - your rating goes straight to the team that helped you.

Your Customer Satisfaction Survey Generator results will appear here

Expect empathetic, solution-first responses you can lightly edit and send.

How to Use Customer Satisfaction Survey Generator

  1. Define the specific purpose of your survey — post-purchase, support follow-up, or general satisfaction.
  2. Name your product or service so questions reference it specifically.
  3. Select the survey length based on your audience's tolerance (shorter = higher completion rate).
  4. Choose question types: mixed format surveys get the richest data.
  5. Set the timing context so the AI calibrates questions to that touchpoint.

Use Cases

1

Create post-purchase CSAT surveys for e-commerce customers

2

Build NPS surveys to track customer loyalty over time

3

Design support ticket follow-up surveys to measure agent performance

4

Generate quarterly relationship surveys for B2B account management

Tips for Best Results

  • Short surveys (5 questions) get 2-3x higher completion rates than long ones — start short.
  • Always include at least one open-ended question — it reveals insights you didn't think to ask about.
  • Send surveys at the right moment: post-purchase within 24 hours, post-support within 1 hour.
  • Use the branching logic to ask follow-up questions only to detractors — don't burden happy customers.
  • Track your NPS monthly to spot trends before they become problems.

Frequently Asked Questions

What's the difference between CSAT, NPS, and CES?

CSAT measures satisfaction with a specific interaction (1-5 scale). NPS measures loyalty and likelihood to recommend (0-10 scale). CES measures effort required to accomplish a task (1-7 scale). The AI includes the right metric for your survey purpose.

How long should my survey be?

5 questions for transactional feedback (post-purchase, post-support). 10 questions for periodic relationship surveys. 15 questions maximum for annual comprehensive assessments. Longer surveys have significantly lower completion rates.

When should I send the survey?

Post-purchase: 24-48 hours after delivery. Post-support: within 1 hour of ticket closure. Relationship surveys: quarterly. The AI tailors questions to your specified timing.

What's a good survey response rate?

Email surveys average 10-25% response rate. In-app surveys get 30-50%. The survey invitation email template is designed to maximize response rates with clear value communication and time estimates.

How do I act on the survey results?

The 'Follow-Up Actions' section provides specific workflows for detractors, passives, and promoters. The analysis framework shows how to calculate your key metrics and segment the data for insights.

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✍️ Prompt Library

Ready-to-use prompts — click "Use This" to auto-fill the tool

Write 5 canned responses for common support queries about [product type]: billing, password reset, feature questions, bug reports, cancellations.

Create a troubleshooting guide for [product issue]. Step-by-step, beginner-friendly.

Draft a customer apology email for [type of issue] with a resolution and goodwill gesture.

Write escalation guidelines for a support team handling [product]: when to escalate, to whom, and response SLAs.

Create a customer satisfaction survey (CSAT) with 8 questions for a [support channel].

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⚡ Pro Prompts

Build a full help centre article structure for…...
Write a complete agent training guide for handling…...
Create a Voice of Customer (VoC) analysis template…...
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