👤 3,125 total uses◯ Free: 5 uses/day • Resets in 3h 22m

Return Policy Generator

Write clear, customer-friendly return policies that build trust, reduce disputes, and protect your business legally.

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Return Policy Generator creates professionally written return policies tailored to your business type and preferences. Get complete policy text covering return windows, conditions, exceptions, and processes — written in your preferred tone from formal to friendly, with section headers for easy navigation and customer clarity.

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Small Business

Clothing store 30-day return policy

A clothing shop owner gets a ready-to-publish, customer-friendly return policy that protects against fraud.

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Input

Business Type
online clothing store
Return Window
30-days
Conditions
Items must be unworn, unwashed, with original tags attached. Original packaging preferred. Proof of purchase required.
Exceptions
Final-sale and clearance items, intimate apparel, and pierced jewelry are not returnable.
Tone
friendly

Output (excerpt)

Returns Made Easy
We want you to love what you wear. If something isn't quite right, you can return it within 30 days of delivery. Just make sure items are unworn, unwashed, and still have their original tags. Keep your proof of purchase handy and we'll take care of the rest. Please note that final-sale items, intimate apparel, and pierced jewelry can't be returned for hygiene reasons.
Small Business

Electronics retailer formal policy

An electronics retailer needs a precise, legally tidy return policy that limits liability on high-value goods.

See input + output preview

Input

Business Type
consumer electronics retailer
Return Window
14-days
Conditions
Products must be returned in original, undamaged packaging with all accessories, manuals, and proof of purchase. Items must be in resalable condition.
Exceptions
Opened software, downloadable content, and personalized or special-order items are non-returnable.
Tone
formal

Output (excerpt)

Return Policy
Merchandise may be returned within fourteen (14) days of the original delivery date. To qualify, products must be returned in their original, undamaged packaging, complete with all accessories, manuals, and a valid proof of purchase, and must remain in resalable condition. The following items are non-returnable: opened software, downloadable content, and personalized or special-order items.
Freelancers

Handmade jewelry shop straightforward policy

An independent jewelry maker gets a fair policy that accommodates custom work while staying simple.

See input + output preview

Input

Business Type
handmade jewelry shop
Return Window
30-days
Conditions
Item must be unworn and returned in its protective pouch. Buyer covers return shipping.
Exceptions
Custom and engraved pieces cannot be returned unless they arrive damaged.
Tone
straightforward

Output (excerpt)

Returns
You can return any non-custom piece within 30 days. The item must be unworn and sent back in its protective pouch, and return shipping is covered by the buyer. Custom or engraved pieces are made just for you, so they can't be returned unless they arrive damaged, in which case we'll repair or replace them right away. Questions? Reach out anytime.

Your Return Policy Generator results will appear here

Expect benefit-driven product copy with features, objections handled, and a closing CTA.

How to Use Return Policy Generator

  1. Enter your business type for industry-appropriate policy language.
  2. Select the return window that matches your business needs (30 days is most common).
  3. List your return conditions — what state items must be in to qualify.
  4. Add exceptions for items that cannot be returned (perishables, custom items, etc.).
  5. Choose a tone: friendly for DTC brands, formal for corporate stores, straightforward for marketplaces.

Use Cases

1

Create a return policy for a new online store before launch

2

Rewrite an existing confusing return policy in clearer, customer-friendly language

3

Generate a return policy that meets marketplace requirements (Amazon, Etsy)

4

Draft a policy for seasonal or sale items with modified return terms

Tips for Best Results

  • A generous return policy (30+ days) actually increases sales — customers buy with more confidence.
  • Include a summary table at the top of your policy page for quick reference.
  • Always have a legal professional review the policy before publishing it on your store.
  • Update your return policy before major sales events (Black Friday, holiday season).
  • Link to your return policy in your footer, FAQ page, product pages, and order confirmation emails.

Frequently Asked Questions

Is this return policy legally binding?

The generated policy is a well-structured template based on e-commerce best practices. However, you should have it reviewed by a legal professional to ensure compliance with your local consumer protection laws.

What's the best return window to offer?

30 days is the industry standard. Longer windows (60-90 days) actually reduce returns because they remove urgency. Shorter windows (14 days) may be appropriate for perishable or tech products.

Should I offer free return shipping?

Free returns increase customer confidence and purchase rates but add cost. Many stores offer free returns for defective items and customer-paid returns for change-of-mind. The AI generates appropriate language for either approach.

Can I customize this for different product categories?

Yes. Run the tool multiple times with different exceptions and conditions for different product categories, then combine them into a single policy with category-specific sections.

How do I handle international returns?

The generated policy covers domestic returns. For international sales, add a section covering customs duties, longer processing times, and return shipping costs. Run the tool with 'international e-commerce' in your business type for specific language.

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