Kleinunternehmen
Slip-the-deadline email to a customer
Honest, accountable update emails that protect trust when timelines slip
Vorschau von Eingabe und Ausgabe anzeigen
Eingabe
- Scenario
- feature delivery slipping by 3 weeks
- Audience
- enterprise customer success lead
- Tone
- honest, accountable, solution-oriented
Ausgabe (Auszug)
**Subject:** Update on the bulk-import feature -- new ship date and what we're doing about it. Hi Priya -- I want to give you a straight update on the bulk-import work we'd targeted for the 28th. We hit a data-integrity edge case in testing yesterday that we'd rather solve once than patch twice, so the new ship date is the 19th of next month -- three weeks late, and I'm sorry. To minimize the impact on your team's onboarding rollout, here's what we're doing: (1) shipping a temp CSV importer to your sandbox by Friday, (2) standing weekly calls with our PM Marco until launch, (3) extending your trial by 30 days.
