Категоризатор заявок в поддержку

Ввод

Ticket Content

Hi, I was charged twice for my subscription this month. I only have one account and didn't sign up again. Can you sort this out and refund the extra charge?

Output Type

categorize

Вывод (фрагмент)

Category: Billing
Sub-type: Duplicate charge / overbilling
Priority: High
Sentiment: Frustrated but reasonable
Suggested team: Billing / Payments
Key entities: subscription, double charge, refund request
Suggested SLA: Same-day response
Next action: Verify transaction log for duplicate, refund the extra charge, confirm to customer.

Ввод

Ticket Content

The mobile app crashes every time I tap the calendar tab. iPhone 14, latest iOS, app version 3.2.1. It started after yesterday's update.

Output Type

respond

Вывод (фрагмент)

Category: Technical / Bug
Priority: High (crash, post-update regression)

Suggested reply:
"Hi [Name], thanks for the detailed report. We've identified a calendar-tab crash affecting app version 3.2.1 on iOS and are pushing a fix. As a quick workaround, force-close and reopen the app, or access your calendar on web for now. I'll notify you the moment the update lands in the App Store."

Ввод

Ticket Content

1) How do I change my email address? 2) I want to cancel and get a refund. 3) The discount code from your newsletter isn't working. 4) Is there a student plan? 5) The dashboard won't load on Chrome.

Output Type

batch

Вывод (фрагмент)

1) Account - email change - Low
2) Billing - cancellation + refund - High
3) Billing - promo code issue - Medium (note: review newsletter code validity)
4) Sales / Pre-sales - student pricing inquiry - Low
5) Technical - dashboard load failure - High

Summary: 2 High, 1 Medium, 2 Low. Recommend routing #2 and #5 first; #3 may indicate a broken campaign code worth flagging to marketing.