サポートチケット分類器

入力

サポートチケット

Hi, I was charged twice for my subscription this month. I only have one account and didn't sign up again. Can you sort this out and refund the extra charge?

出力の種類

カテゴリ分けと優先順位付け

出力（抜粋）

Category: Billing
Sub-type: Duplicate charge / overbilling
Priority: High
Sentiment: Frustrated but reasonable
Suggested team: Billing / Payments
Key entities: subscription, double charge, refund request
Suggested SLA: Same-day response
Next action: Verify transaction log for duplicate, refund the extra charge, confirm to customer.

入力

サポートチケット

The mobile app crashes every time I tap the calendar tab. iPhone 14, latest iOS, app version 3.2.1. It started after yesterday's update.

出力の種類

カテゴリ分け + 返信の草案

出力（抜粋）

Category: Technical / Bug
Priority: High (crash, post-update regression)

Suggested reply:
"Hi [Name], thanks for the detailed report. We've identified a calendar-tab crash affecting app version 3.2.1 on iOS and are pushing a fix. As a quick workaround, force-close and reopen the app, or access your calendar on web for now. I'll notify you the moment the update lands in the App Store."

入力

サポートチケット

1) How do I change my email address? 2) I want to cancel and get a refund. 3) The discount code from your newsletter isn't working. 4) Is there a student plan? 5) The dashboard won't load on Chrome.

出力の種類

バッチ分類（複数のチケット）

出力（抜粋）

1) Account - email change - Low
2) Billing - cancellation + refund - High
3) Billing - promo code issue - Medium (note: review newsletter code validity)
4) Sales / Pre-sales - student pricing inquiry - Low
5) Technical - dashboard load failure - High

Summary: 2 High, 1 Medium, 2 Low. Recommend routing #2 and #5 first; #3 may indicate a broken campaign code worth flagging to marketing.